Beginning March 20, those who call 911 with some types of non-life-threatening emergencies will receive a text message within hours or a day after the call...
Public safety staffing, including 911, was especially hard hit nationwide by the COVID-19 pandemic and the consequences of civil unrest in 2020 and has yet to...
With the new system, the department’s 911 call-takers will follow a structured decision tree when questioning those who call or text 911 for emergency assistance.
No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 911 system in late 2021.
A new tool is now helping the Richmond Department of Emergency Communications to get fast, accurate location information from mobile devices for emergencies.
Starting this week, those who are not able to call 911 can send a text message to 911 for emergency assistance in Richmond, Chesterfield County, and...