Richmond’s first Director of Citizen Service and Response aims to expedite resident requests for city services

Richmond’s first Director of Citizen Service and Response aims to expedite resident requests for city services

Peter Breil will lead a new department which will oversee the recently launched RVA311 system and the City of Richmond’s call center.

Mayor Levar M. Stoney today announced the appointment of Peter Breil as the city’s first director of the Department of Citizen Service and Response.

A Richmond resident for the last 11 years, Breil brings leadership experience to the new department, including over 15 years at Capital One and Time Warner Cable, where he served in various leadership roles. He has managed a contact call center and developed customer contact strategies to improve processes and performance.

“The Department of Citizen Service and Response was recently created to improve service delivery and enhance citizen engagement, and Peter’s background and experience make him the right person for the job,” said Mayor Stoney. “I am looking forward to the ideas and leadership Peter will bring to this department to help better connect City Hall to city residents.”

Stoney’s office says Breil’s knowledge in developing operational metrics, reporting, and data requirements will be critical in his leadership of the new department, which will oversee the recently launched RVA311 system and the City of Richmond’s call center.

Breil graduated from Virginia Tech. He holds a master’s degree in International Studies from the University of South Carolina and an MBA in Finance from the University of Pittsburgh.

“Richmond’s residents and customers deserve an efficient and responsive system to process their requests for assistance,” said Breil, who starts today. “I am excited about the challenge and the opportunity to use my data, analytics and relationship-building experience to improve citizen services in the city.”

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