The Department of Public Utilities says its call answer rate jumped from 69% to 99% over the past two years, with hold times dropping to under...
New ordinance establishes improved access and support across Richmond.
A limited-time initiative offers extended payment plans and expanded assistance ahead of renewed service disconnections.
The city says the outreach meets new federal requirements and relies on predictive modeling, while verification and replacement timelines remain a work in progress.
The update comes as Richmond doubles the BPOL tax threshold, reducing annual tax filings for many small businesses starting January 1st, 2026.
Martin starts in her role with the City of Richmond on January 12, 2026.
The Department of Public Works is asking residents to weigh in on low-cost and quick-build safety improvements, with feedback due by January 16th, 2026.
The city will shift some services online while urging residents to monitor official updates.
Local governments and Feed More pledge $200,000 to help families as SNAP benefits face disruption.
The city will join peer municipalities in a yearlong National League of Cities program focused on equity and resident participation.
