Public safety staffing, including 911, was especially hard hit nationwide by the COVID-19 pandemic and the consequences of civil unrest in 2020 and has yet to...
With the new system, the department’s 911 call-takers will follow a structured decision tree when questioning those who call or text 911 for emergency assistance.
No longer relying on copper wires to transmit calls, the Richmond Department of Emergency Communications switched to an Internet Protocol-based 911 system in late 2021.
