Local startup enables Richmonders to return unwanted retail purchases through app

Local startup enables Richmonders to return unwanted retail purchases through app

The return process is simple: Clients sign up on the website or download the mobile app, submit a picture of the receipt and items and schedule a time and place for pickup and money is directly refunded to the card used for payment.

A local startup is helping Richmonders return unwanted online and in-store purchases to retailers through its online and mobile services.

ReRunner, as the business is called, serves within a 35-mile radius of downtown Richmond and all major surrounding counties including Henrico, Hanover, Chesterfield, Powhatan, King William, and parts of Goochland. Major retailers include Amazon, Target, FedEx, UPS, Nordstrom, Apple, Lowes and dozens more. In addition to handling returns, ReRunner has partnered with various nonprofits including Goodwill of Central Virginia, and offers pick-up and delivery of clothing and small household donations and will send the donor a tax receipt via email or through the mobile app.

“Life is too short to hold on to the things that no longer serve us,” said Sarah Abubaker, founder of ReRunner. “Which is one of the reasons why the company launched ReRunner Donations, allowing customers to easily send their household and clothing donations to a local Goodwill store.”

The return process is simple: Clients sign up on the website or download the mobile app, submit a picture of the receipt and items and schedule a time and place for pickup and money is directly refunded to the card used for payment.

The online and mobile service charges a flat service fee for each return or donation request.

Abubaker launched ReRunner in late 2017, the web app in August 2018 and the mobile app in May 2019. Today, ReRunner has made $55K in returns, donated 10K pounds of clothing and garnered 250 registered users.

Consumers can download the app here. First-time users can use the code: “FIRSTRETURN” for half off their first return.

Comments

comments