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Department of Public Utilities accepting new applications for CARES utility relief assistance

Funds are limited and applications will be processed on a first-come, first-served basis. Eligible customers are encouraged to apply immediately.

Trevor Dickerson

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On June 1, 2021, the City of Richmond Department of Public Utilities began accepting new applications from customers who have fallen behind on their utility bills due to economic hardship due to COVID-19.

The COVID-19 Municipal Utility Relief Program funding provided by the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act is being administered by the Virginia Department of Housing and Community Development and supports municipal utility relief efforts during the pandemic.

To be eligible for funding under this Relief Program, applicants must meet the following criteria:

  • Be a residential or non-residential customer of the City of Richmond Department of Public Utilities with active utility service;
  • Have experienced/been impacted by an economic hardship due to COVID-19;
  • Have fallen behind on their City water, wastewater, or natural gas utility* bill for services from March 1, 2020, through November 1, 2021;
  • Have not received any other forms of relief or financial assistance for their City utility services. However, previous CARES Act utility relief recipients are eligible to reapply within the extended service period defined above.

Funds are limited and applications will be processed on a first-come, first-served basis. Eligible customers are encouraged to apply immediately. More information, including the application, is available at www.rva.gov/public-utilities. Customers may also request an application via email to [email protected] or pick one up at any of the following locations:

  • City Hall | 900 E. Broad Street, Room 115
  • East District Initiative | 701 N. 25th Street
  • Southside Community Services Center | 4100 Hull Street
  • All Richmond Public Libraries

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Trevor Dickerson is the Editor and Co-Founder of RVAHub.