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ChildSavers transitions to telehealth, offering 24/7 immediate response line for families

ChildSavers’ Immediate Response initiative is Richmond’s only program devoted to the needs of children exposed to trauma or experiencing a mental health crisis.

RVAHub Staff

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As domestic violence counselors across the state prepare for a possible uptick in cases as families stay home because of COVID-19, local nonprofit ChildSavers is pivoting to a 24/7 Immediate Response hotline that is available for mental health and trauma crises involving children. People can call 804-305-2420 to access the service for free.

ChildSavers’ Immediate Response initiative is Richmond’s only program devoted to the needs of children exposed to trauma or experiencing a mental health crisis. People who utilize the number can talk with a clinician for immediate over-the-phone support. The clinician can also refer the child to ongoing mental health services through ChildSavers or community partners, if needed.

“We know there is increased anxiety and stress among families now that schools are closed for the academic year,” said Kristin Lennox, ChildSavers’ Immediate Response Team supervisor. “We want everyone to know our 24/7 hotline is available to anyone in the community and hope families will take advantage of this free resource.”

Available telehealth mental health services

To help reduce the spread of COVID-19, ChildSavers has begun to complement its in-person mental health therapy services for children with teletherapy options. The agency rolled out telephone-based therapy last week and will offer video conferencing via Zoom beginning the first week of April.

ChildSavers launched its teletherapy services with support from the Cabell Foundation.

The organization is continuing to offer therapy sessions from its East End location while taking precautions to help ensure the health and safety of families, children, and staff.

ChildSavers’ clinicians provide treatment for children and adolescents regardless of an ability to pay. For more information and to learn more about the organization’s mental health services, visit https://childsavers.org/ or call (804) 644-9590.

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